Privacy Policy

This Privacy Policy ("Policy") describes in detail how Herbalmobility ("we," "us," or "our") collects, uses, stores, shares, and protects your personal data in connection with our floristry services, bouquet orders, flower subscriptions, custom arrangements, and your use of the website herbalmobility.world (the "Site"). By accessing the Site, placing an order for bouquets or floral arrangements, subscribing to our flower delivery service, or otherwise providing your information to us, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree, please do not use our Site or services.

Scope and Applicability

This Policy applies to all personal data we collect through the Site, via our contact form, by telephone, by email, or in person at our location, in connection with orders for bouquets, floral arrangements, flower subscriptions, event flowers, and any related inquiries or communications. It also applies to information we collect automatically when you visit the Site, such as through cookies and similar technologies, as further described in our Cookies Policy. This Policy does not apply to third-party websites or services that may be linked from our Site; those are governed by their own privacy policies.

Information We Collect in Connection With Our Products and Services

We collect information that you provide voluntarily when placing orders for bouquets, arrangements, or flower subscriptions, when contacting us via the contact form or by email or phone, and when visiting or interacting with our Site. This may include: your full name; email address; delivery address and billing address (if different); telephone number; the content of your messages and inquiries (including order details, preferred delivery dates and times, special instructions for floral arrangements, gift messages, and recipient information when you order flowers for someone else); payment-related information to the extent necessary to process your order (we do not store full card numbers on our systems; payment processing is handled by third-party processors); and any preferences you express regarding flower types, colors, or subscription frequency. We use this information to process and fulfill your orders, arrange delivery or pickup of flowers, manage flower subscriptions, respond to inquiries, send order confirmations and delivery updates, and communicate with you about your orders and our services.

How We Use Your Information for Orders and Subscriptions

We use the personal data you provide to create and maintain your order records; to prepare and deliver bouquets and floral arrangements to the addresses you specify; to process payments related to flower purchases and subscriptions; to send order confirmations, delivery updates, and subscription renewal reminders; to manage subscription preferences (including frequency, pause, cancellation, or change of address); to handle questions, concerns, or complaints about our products; and to improve our services and the content of our Site. We may also use your contact information to send you information about seasonal offerings, new bouquet designs, subscription options, or promotional communications, where permitted by applicable law and where you have not opted out. You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism in any such communication.

Legal Basis for Processing

Where required by applicable law (including for residents of the European Economic Area or the United Kingdom), we process your personal data on the following bases: (1) performance of a contract—processing necessary to fulfill your order or subscription; (2) consent—where you have given clear consent for a specific purpose, such as marketing or use of non-essential cookies; (3) legitimate interests—processing necessary for our legitimate business interests (e.g., improving our Site, preventing fraud, ensuring security), provided your interests do not override yours; and (4) legal obligation—processing necessary to comply with a legal or regulatory obligation. You may have the right to withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

Sharing of Information

We do not sell your personal data to third parties. We may share your information with: (1) service providers who assist us in operating our business, such as payment processors, delivery and courier partners used to deliver bouquets, email or communication service providers, and hosting or technical support for our website—these providers are contractually required to use your data only for the purposes we specify, to protect it in line with applicable law, and not to use it for their own marketing; (2) professional advisers (e.g., lawyers, accountants) when necessary for our legitimate business purposes; (3) law enforcement, regulators, or other parties when required by law, to protect our rights or the safety of others, or in response to valid legal process; and (4) a successor or assignee in connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments. We do not share your data with third parties for their direct marketing purposes unless you have given explicit consent.

International Transfers

Your personal data may be processed and stored in the United States or in other countries where our service providers operate. If you are located in a jurisdiction that requires additional safeguards for international transfers (such as the EEA or UK), we will ensure that appropriate safeguards are in place, which may include standard contractual clauses approved by relevant authorities or other mechanisms recognized by applicable law. You may request further information about the safeguards we use by contacting us.

Data Retention

We retain your order and contact information for as long as necessary to fulfill the purposes described in this Policy, including to complete orders, manage subscriptions, resolve disputes, respond to inquiries, and comply with legal, tax, and accounting obligations. Order history and transaction records may be kept for a period of several years after delivery for customer service, warranty, and record-keeping purposes related to our floristry and bouquet design services, as well as to comply with applicable legal retention requirements. When data is no longer needed for these purposes, we will securely delete or anonymize it in accordance with our internal retention schedule and applicable law.

Security

We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures may include access controls, encryption of data in transit where appropriate, secure storage, and training of personnel. Because data transmission over the internet and electronic storage are not completely secure, we cannot guarantee absolute security of your data; we encourage you to use secure connections, to protect your contact details and any account credentials, and to notify us promptly if you suspect unauthorized access to your information. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and any relevant supervisory authority as required by applicable law.

Your Rights

Depending on your location and applicable law, you may have the right to: (1) access the personal data we hold about you and receive a copy; (2) request correction of inaccurate or incomplete data; (3) request deletion of your data in certain circumstances; (4) object to or restrict certain processing of your data; (5) request data portability (receipt of your data in a structured, commonly used format); (6) withdraw consent where processing is based on consent; and (7) lodge a complaint with a supervisory authority in your country. To exercise any of these rights or to ask questions about how we handle your data in relation to our flower orders and subscriptions, contact us using the details provided on our Site. We will respond within the time frame required by applicable law and may need to verify your identity before processing your request.

Children

Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe we have collected data from your child, please contact us immediately so we can delete such information. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

California and Other U.S. State Privacy Rights

If you are a resident of California or another U.S. state with specific privacy laws (such as Virginia or Colorado), you may have additional rights regarding your personal information, including the right to know what data we collect and how we use it, the right to delete, the right to correct, the right to opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information for cross-context behavioral advertising as defined under such laws), and the right to non-discrimination for exercising your rights. To exercise these rights, contact us using the contact information on our Site. We may need to verify your identity. You may also designate an authorized agent to make a request on your behalf, subject to verification requirements under applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The updated version will be posted on this page with a revised effective date. Material changes may also be communicated to you by email or through a notice on our Site where required by law. We encourage you to review this Policy periodically. Your continued use of our Site or services after the posting of changes constitutes your acceptance of the revised Policy, except where further consent or notice is required by applicable law.

Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or for any concerns about our handling of your personal data in connection with our bouquets, flower subscriptions, and floristry services, you may contact us at the address, phone, or email provided in the Contact section of herbalmobility.ddd. We will respond to your request in accordance with applicable law.