Frequently Asked Questions

Quick answers about Herbalmobility orders, delivery, and care.

Orders and delivery

How do I place an order?

Use the contact form on our website with your desired bouquet or arrangement, delivery address, and preferred date. We will confirm availability and total cost by reply.

What are your delivery options?

We deliver within the New York metro area. Standard delivery is typically within a few days; same-day or next-day delivery may be available for an extra fee. Details are confirmed when you place your order.

Can I pick up my order?

Yes. You can collect your bouquet at our location at 347 E 85th St, New York, NY 10028. Mention pickup when you contact us and we will arrange a time.

Products and care

How long do the flowers last?

With proper care, our bouquets typically last about a week or longer. We provide care instructions with each order. Keep stems in water, trim them periodically, and avoid direct sunlight or drafts.

Do you do custom arrangements?

Yes. We offer custom bouquets for events, weddings, and special occasions. Describe your vision and budget in the contact form and we will work with you to create something unique.

Do you use seasonal flowers?

We prioritize seasonal and locally available flowers when possible. This supports freshness and variety. Specific flowers may vary by season; we are happy to suggest alternatives if something is out of season.

Payment and policies

How do I pay?

Payment details are shared when we confirm your order. We accept common payment methods. Full payment is typically required before delivery or pickup.

What is your return policy?

Because flowers are perishable, returns are limited. If your order arrives damaged or not as described, contact us promptly. See our Return Policy for full details.

Who do I contact for help?

Use the contact form on this site, or reach us at +1 212 879 1690. Our email is helpcenter@herbalmobility.world. We aim to respond within one business day.

Still have questions?

If you did not find your answer here, get in touch. We are happy to help with orders, subscriptions, and custom requests.